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Last Updated:2026年3月27日

Company Name:海口市珊莹静商贸有限公司

Address:海南省海口市美兰区白龙街道流水坡路2号滨江新苑A区7号楼25层2502房

Authorized Director:汤路华

Social Credit Code:91460000MAK2D5HE23

Email:service@mail.vexlominex.com

Phone:+86 19212502275

Hello! We are a store specializing in department store products in the U.S., and we always adhere to the principle of protecting every customer's shopping rights. In order to standardize the after-sales process and clarify both parties' rights and responsibilities, ensuring you have a more secure cross-border shopping experience, we have developed a complete return and exchange policy. The rules and details are as follows, and we kindly ask that you familiarize yourself with and follow them.

1. Return and Exchange Validity Period

The products you purchase can be returned or exchanged within 14 days from the date of receipt. After this period, return and exchange requests will not be accepted. Please pay attention to this timeline and initiate the relevant after-sales request promptly.

2. Return and Exchange Shipping Costs

Shipping fees for returns and exchanges will be clearly divided based on responsibility, as outlined below:

  • If the return or exchange is due to our fault (including product quality issues, incorrect or missing items, order processing errors, etc.), we will bear the entire shipping cost for the return or exchange.
  • If the return or exchange is due to personal reasons (e.g., incorrect purchase, change of mind), you will be responsible for the full shipping cost.

    • 3. Order After-Sales Instructions

    Once the order status changes to “Shipped,” you can process the return or exchange through the corresponding channels online. The order status will be updated within 24 hours after you sign for the goods and will not affect your subsequent after-sales process.

    4. Refund Timeframe

    Once we receive the returned item and verify it is in good condition, the refund will be processed within 7-15 business days and returned to your original payment account. Due to varying payment channels and bank settlement processes, the refund time may vary slightly, so please be patient.

    5. Customer Service Contact and Basic Logistics Information

    Customer Service Contact

    Official Customer Service Email: service@mail.vexlominex.com
    Customer Service Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00). Emails sent outside working hours will be replied to on the first working day.

    Basic Logistics Information

    The normal shipping time is 1-2 business days after order payment. After shipment, the delivery time is approximately 5-7 business days.

    Friendly Reminder: When applying for a return or exchange, please ensure the product, packaging, and related accessories are intact and undamaged, with no stains, and are suitable for resale. Only then can the return or exchange process be completed smoothly.

    Thank you for your understanding and cooperation. We wish you a pleasant shopping experience!

    Return/Exchange Address:海南省海口市美兰区白龙街道流水坡路2号滨江新苑A区7号楼25层2502房