Last Updated:2026年3月27日
Company Name:海口市珊莹静商贸有限公司
Address:海南省海口市美兰区白龙街道流水坡路2号滨江新苑A区7号楼25层2502房
Authorized Director:汤路华
Social Credit Code:91460000MAK2D5HE23
Email:service@mail.vexlominex.com
Phone:+86 19212502275
Welcome to use our platform services! We are a legitimate U.S.-based business specializing in department store products. In order to clarify the rights and obligations of both parties, standardize service processes, and protect the legal rights of users and our business, we have formulated these Terms of Service. By browsing our products, placing orders, completing transactions, and using related services, users are deemed to have fully read, understood, and voluntarily agreed to comply with all the terms set forth in this agreement.
1. Order and Delivery Services
Once a user successfully places an order and completes payment, we will process the order according to our platform service standards. Under normal circumstances, products will be verified, packaged, shipped, and dispatched within 1-2 business days after the payment is completed. Once the products are shipped, the estimated delivery time is approximately 5-7 business days, assuming smooth logistics operations and no external force majeure events.
In cases of uncontrollable factors such as peak logistics periods, extreme weather, or regional delivery restrictions that cause delays in shipping or delivery times, we will do our best to coordinate and follow up on the situation, but we are not liable for any delay in fulfillment. We kindly ask for the user's understanding.
2. Customer Service
To promptly respond to and resolve any questions users may encounter during the shopping process, including product inquiries, order issues, and after-sales requests, we provide an official customer service channel to assist users.
Official Customer Service Email: service@mail.vexlominex.com
Customer Service Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). During working hours, we will promptly process and reply to user inquiries. For inquiries sent outside of working hours, we will review, process, and respond to them on the next business day. We do not provide real-time customer service responses outside of these hours.
3. Rights and Responsibilities
We will strictly fulfill our obligations under these terms, including processing orders, shipping products, tracking deliveries, and providing customer service assistance, ensuring that the service process proceeds in compliance with the rules. At the same time, we will adhere to our service standards and work hard to maintain a high-quality shopping experience for users.
Users are required to follow the platform's shopping rules, provide accurate and truthful order information, and cooperate to complete the transaction process. Users are responsible for the accuracy and truthfulness of the information they provide. If any issues arise due to user errors or failure to cooperate in a timely manner, the user will bear the consequences of those issues.
4. Miscellaneous
We reserve the right to revise these Terms of Service based on business adjustments or regulatory requirements. Any updates to the terms will be publicly announced through the platform’s official channels and will take effect immediately after the announcement. Users will not be individually notified.
For matters not covered in these terms, both parties can communicate and negotiate through the official customer service email, and resolve related issues in a fair and reasonable manner. Thank you for your understanding and cooperation, and we wish you a pleasant shopping experience!
